We’re committed to protecting and respecting your privacy and the information you share with us.
This policy explains how and when we collect personal information, and why we do so. We may change this policy from time to time so please occasionally check back to ensure you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.
We are happy to confirm that this policy has been updated in line with the General Data Protection Regulation (GDPR).
How do we collect information from you?
We obtain information from you in numerous instances. Personal information is collected via our website contact form, phone and email communications. We also use Google Analytics to collect information about how you use our website using cookies. Cookies are small files which are stored on a user’s computer, they are designed to hold data on a specific website. For example, the pages you visit and how long you spend on each page.
What type of information is collected from you?
The personal information we collect might include your name, email address, contact number and postal address.
We only collect the relevant amount of information necessary for the purpose in which the data is being collected. Therefore, if you are contacting us regarding the services we offer, we will need to know certain details to allow us to contact you and progress with your enquiry.
Google Analytics stores information about:
- the pages you visit
- how long you spend on each page
- how you got to the site
- what you click on while you’re visiting the site
We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone.
How is your information used?
We may use your personal information to:
- Contact you regarding your enquiry and/or our services;
- Carry out our obligations arising from any agreements entered into by you and us;
- Seek your views or comments on the services we provide;
- Notify you of changes to our services;
- Send you communications which you have requested and that may be of interest.
We regularly review our retention periods and are committed to only holding your information for as long as necessary for the relevant activity. In general, we will only hold your personal data for a minimum of 1 year and a maximum of 7 years.
Who has access to your information?
DMG Building & Maintenance Specialists is the sole owner of the information collected on this website, phone and email. We will not sell, share or rent this information to third parties for marketing purposes. However, we may team up with other businesses to enable us to provide special services. If this takes place, written permission will be requested from you before any information is shared.
How do you control the information we hold about you?
It is up to you how we use your data and what data we hold on you. If you do not want to receive direct marketing communications from us about our services, then you can request for your information to be restricted from use or deleted from our system. To make a request to do so, please email firstname.lastname@example.org.
We will not contact you for any marketing purposes by email, phone or text message unless you have given your prior consent for us to do so. You can change your marketing preferences at any time by email email@example.com.
Accessing your information
The accuracy of your information is important to us, and we strive to ensure that we hold the correct information about you. If you wish to view the information we hold about you or make an update or change to your personal details, you can do so by emailing firstname.lastname@example.org.
Cookies and opting out
Personal information collected by us is stored in secure operating environments that are not available to the public. We will do our best to protect your personal information, but we cannot guarantee the security of your information which is transmitted to our website, and email services via an internet or similar connection. If you have any questions about the security of your data, you can contact us by emailing email@example.com.
Notification of Changes
If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify you by way of an email.
You have the right to request:
- information about how your personal data is processed
- a copy of that personal data
- that anything inaccurate in your personal data is corrected immediately
You can also:
- raise an objection about how your personal data is processed
- request that your personal data is erased if there is no longer a justification for it
- ask that the processing of your personal data is restricted in certain circumstances
If you have any of these requests, get in contact via firstname.lastname@example.org.
Last updated: January 2019